|Legal and Privacy Notices|
Last Updated: 12/13/2013
+ General Terms of Service
+ THIS IS YOUR BINDING CONTRACT WITH US+ Website Privacy Notice
Please read these TERMS OF SERVICE (TOS) carefully.
Welcome to our website and online service, an online information and communications service, including but not limited to various functionality, blogs, subscription services, healthcare-related content, news, patient and consumer login services and any other services provided on this website (collectively referred to as the "Website Services." We make the Website Services available to you in exchange for your agreement with all of the terms and conditions below. The manager and operator of the Website Services are identified at the very top of this webpage and are variously referred to below as "we," "us," or "our." Any person or entity accessing, using or subscribing to certain or all of the Website Services, either directly or indirectly is variously referred to as "you" or "your."
PLEASE READ CAREFULLY. THIS IS A BINDING CONTRACT WITH YOU. BY ACCESSING, USING OR SUBSCRIBING TO ANY OR ALL OF THE WEBSITE SERVICES, YOU ARE ACCEPTING ALL OF THESE TERMS AND CONDITIONS, (collectively referred to as "Terms of Service" or "TOS.") THIS TOS INCLUDES ALL INFORMATION, NOTICES AND POLICIES (INCLUDING THE WEBSITE PRIVACY NOTICE AND, IF YOU ARE A PATIENT, THE PATIENT PRIVACY NOTICE) AND ANY SUPPLEMENTAL TOS THAT ARE HYPERLINKLINKED WITHIN THE WEBSITE SERVICES, AS ALL OF THE TOS NOTICES TOGETHER GOVERN YOUR ACCESS AND SUBSCRIBTION TO OR USE OF THE WEBSITE SERVICES.
PLEASE NOTE THAT SOME RELATED WEBSITES AND THEIR SERVICES (INCLUDING SPECIFIC FUNCTIONALITIES) MAY BE SUBJECT TO ADDITIONAL OR OTHER TERMS AND CONDITIONS. BY USING ANY RELATED WEBSITE OR SUBSCRIBING TO OR USING ANY OF THE SERVICES ON THOSE WEBSITES, YOU ARE ACCEPTING ALL OF TERMS AND CONDITIONS THAT APPLY TO THOSE WEBSITES AND SERVICES.IF YOU DO NOT AGREE TO THIS TOS, DO NOT USE OR SUBSCRIBE TO THE WEBSITE SERVICES AND PROMPTLY EXIT THIS WEBSITE.
+ NOTICES OF REVISIONS, CHANGES, AND UPDATES
We may make changes to the Website Services and/or this TOS (including any information and policies linked to this TOS), at any time. When we make such changes and they modify how we use existing information about you, we will make reasonable efforts to notify you via any Website Services' account you may have with us or subscription email address that you have provided to us. Any such changes will become effective on the date of our posting the revised TOS on the Website Services, and will apply to both information about you we already have at the time of the change and any information about you provide us after the date of posting.
The most recent date on which changes have been made to the TOS can be found at the top right corner of this website page. We encourage you to check regularly for updates to the TOS and to reread the terms and conditions in their entirety whenever there are updates.
YOU AGREE THAT YOUR ACCESS TO OR USE OF THE WEBSITE SERVICES ON OR AFTER CHANGES TO THE TOS ARE POSTED TO THE WEBSITE SERVICES CONSITUTES YOUR ACCEPTANCE OF THE TOS AS IT APPEARS AT THE TIME OF YOUR ACCESS TO OR USE OF THE WEBSITE SERVICES.
+ THESE WEBSITE SERVICES ARE NOT A SUBSTITUTE FOR MEDICAL ADVICE
the website SERVICES provide health-related information and resources, and NOT medical advice. tHE EXCEPTION TO THIS IS WHEN ALL OF THE FOLLOWIG OCCUR: (I) YOU RECEIVE AN INBOX MESSAGE SPECIFICALLY DIRECTED ONLY TO YOU VIA OUR ONLINE PATIENT CENTER, (II) ITS FROM A PHYSICIAN OR ONE OR OUR LICENSED HEALTHCARE PROVIDERS; AND (III) THE MESSAGE ADVISES YOU ON THE TREATMENT OF A PARTICULAR HEALTH CONDITION THAT YOU HAVE. EXCEPT AS PROVIDED IN THE PRIOR SENTENCE, NO Communications in the ONLINE patient center OR IN OTHERS sectionS of the webSite services, SUCH AS in chat rooms, and other message forums accessed via the WEBSITE Services, are reviewed or moderated by LICENSED health care providers. ACCORDINGLY, NO such communications SHOULD BE ACCEPTED AS medical advice and should not be relied upon as medical advice.
The WEBSITE Services are NOT a substitute for the medical advice, diagnosis and treatment that you receive from your health care provider. Always seek the advice of your health care provider regarding any medical condition. Never disregard the advice of your health care provider or delay seeking ADVICE because of something you read on thE website ServiceS.
WE CAN make no guarantee of any particular response time to any questions you may ask through thE website services. If you think you may have a medical or psychiatric emergency, call 911 or go to the nearest hospital immediately. Do not rely on thE website ServiceS for assistance in such cases.
+ WHEN YOU HAVE A MEDICAL OR PSYCHIATRIC EMERGENCY
If you have a medical or psychiatric emergency, call 911 or go to the nearest hospital immediately.
An emergency medical condition is a medical or psychiatric condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in any of the following:
Examples of symptoms that may be an emergency medical condition include the following:
+ ONLY ADULTS MAY ACCESS AND USE THE WEBSITE SERVICES
It is our policy that only adults (18 years of age and older) and patient representatives of minors who are 11 years of age and younger may access and use these Website Services.
+ NO GUARANTEE OF RELIABILITY OF CONTENT; NO RESPONSIBILITY FOR CONTENT ON EXTERNAL WEBSITES
We strive to post information, content and materials on the Website Services (referred to as "Content" that is credible, accurate and up-to-date. However, we cannot guarantee that any of the Content provided through the Website Services is accurate or up-to-date or that the source of any Content is credible. We encourage you to submit any comments or concerns you have about any Content on the Website Services by contacting us via the Contact Us link at the top of this webpage.
+ About our Content and Product Endorsement
Where Our Content Comes From
The Content available through the Website Services is either (1) authored or produced by our staff and physicians, or (2) licensed from outside sources.
No Responsibility for Linked Websites
For informational purposes only, the Website Services may include hyperlinks to external websites with information about third party products and services. Because we have no control over such external websites, we are not responsible for the availability of such external websites, and we do not endorse and are not responsible for any content, advertising, products, services or other materials or information available from such external websites (referred to as "External Content" in these terms and conditions). In addition, we are not responsible for your use of, or reliance upon, any External Content. When you click on a hyperlink to an external website, we will advise that you are exiting the Website Services if it's not obvious.
Endorsement of Products or Third Party Services.
Our inclusion of specific products or services on the Website Services does not constitute or imply our recommendation or endorsement of such products or services unless specifically stated otherwise. Not all of the treatments or interventions described in this web site are available at our hospitals.
Content and conflict-Of-Interest Policy
To keep our Content free from bias, our conflict of interest policy ask that Content disclose to us any potential conflicts of interest they may have. Possible conflicts of interest include financial relationships or other affiliations with businesses or organizations that promote or sell products or services that are the subjects of the health information being considered. If we are made aware that such a conflict-of-interest exists or that there would be a reasonable perception by users that a conflict-of-interest could exist, the author may be excluded from contributing Content for that particular topic or asked to dislose such conflict at the end of the posted Content.
+ NO PROMISE OR GUARANTEED MEDICAL OUTCOMES
We can make no guarantee or promise regarding a specific outcome, even after you have been medically examined by one of our providers, but we will do our best with our well-trained health care providers to help you. The mention of specific services by the Website Services does not mean we recommend or endorse such products or services unless we expressly state that we do. Not all of the treatments or interventions described in the Website Services are available at our hospitals. If you call our general number on the Website Services and request that relevant department, we will be happy to help you.
+ OUR AND YOUR SECURITY MEASURES
Protecting information provided by you is an important priority for us. In addition to applying strict confidentiality policies that govern access to and use of such information by our health care providers, we have implemented security features and methods to protect your data in our information systems, including using session encryption and network firewalls, and monitoring for unauthorized access. But it's important that you also take appropriate messaures to secure your own computer or other device when on the Internet and only access the login sections of the Website Services when you are sure you have a secure computer and on a secure connection; using other peoples WiFi to connect to the WebSite Services may not be safe.
+ OUR RIGHTS TO USE CONTENT YOU SUBMIT TO THE WEBSITE SERVICES
Some of the Website Services allow you to submit content such as by posting messages, creating or modifying a home page, chatting, uploading files, inputting data, transmitting e-mail or engaging in any other form of communication ("User Content.")
You retain ownership of any intellectual property rights that you hold in User Content. When you submit User Content to the Website Services, you give us (and third parties we work with to provide the Website Services) an unrestricted, worldwide license to use the User Content in connection with operating, promoting and improving the Website Servicestranslate, adapt, communicate, publish, publicly perform, publicly display, transmit and distribute User Content, in all media now known or developed in the future. This license continues even if you stop using the Website Services, except where we you request in writing to us that we remove your posted User Content and we have a ready means of identifying such User Content and can remove it in the oridinary course of providing the Website Services. By submitting the User Content to the Website Services, you are representing and warranting that you have the necessary rights to grant us the above license for such User Content.
No compensation will be paid with respect to the use of User Content. We have no obligation to post or use any User Content you may provide and may remove any User Content at any time in our sole discretion. In addition, if you submit feedback or suggestions about the Website Services, we may use your feedback or suggestions without obligation or compensation to you.
+ OUR INTELLECTUAL PROPERTY RIGHTS; LICENSE TO USE WEBSITE SERVICES AND CONTENT, AND PROHIBITED CONDUCT
+ DISCLAIMER OF WARRANTIES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE SERVICES IS AT YOUR OWN RISK
THE WEBSITE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE SERVICES (INCLUDING HYPERLINKED WEBSITES), ARE BEING PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEITHER WE NOR ANY OTHER PERSON OR ENTITY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE SERVICES (INCLUDING HYPERLINKED WEBSITES).
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
NO ORAL OR WRITTEN INFORMATION OR ADVICE CONTAINED IN THE SERVICES OR GIVEN BY US OR ANY OTHER PERSON OR ENTITY (INCLUDING, WITHOUT LIMITATION, OUR EMPLOYEES AND REPRESENTATIVES) SHALL CREATE A WARRANTY NOR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
WITHOUT LIMITING THE FOREGOING, NO REPRESENTATIONS OR WARRANTIES ARE MADE REGARDING THE FOLLOWING:
+ LIMITATION OF LIABILITY
THIS SECTION LIMITS OUR LIABILITY TO YOU.
UNDER NO CIRCUMSTANCES WHATSOEVER SHALL WE OR ANY OF OUR SPONSORS, MEMBERS, AFFILIATES, SUBSIDIARIES, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, SUCCESSORS OR ASSIGNS OR ANY OTHER RELATED PERSONS OR ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE SERVICES, ITS RELATED SERVICES AND PRODUCTS, CONTENT CONTAINED WITHIN THE WEBSITE SERVICES AND/OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE SERVICES, ITS RELATED SERVICES AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE WEBSITE SERVICES AND/OR THOSE SERVICES.
CERTAIN STATE LAWS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
+ YOUR ARGEEMENT TO ARBITRATION AND WAIVER TO TRIAL BY JURY
Any dispute or claim relating in any way to your access to and use of the Website Services will be resolved by binding arbitration, rather than trial by jury, except that you may make claims in small claims court if your claims qualify and we may bring suit in court to enjoin infringement or other misuse of our intellectual property rights or to protect the privacy rights of another individual.
Waiver Of Right To Trial
You are agreeing to waive your right to trial by jury, and we are agreeing to waive our right to trial by jury (except to the extent expressly stated in the "Binding Arbitration" provision above).
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow this TOS as a court would.
How To Begin Arbitration Proceedings
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our address as posted on the Website Services, Attention: General Counsel. The arbitration will be conducted by the American Arbitration Association (referred to as "AAA") under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $250.00 unless the arbitrator determines the claims are frivolous. Likewise, we will not to seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You or we may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
+ You Are Waiving Your Right to Bring A Claim As Part Of A Class Action
+ OTHER LEGAL TERMS
Your right to use and access the Website Services is personal and specific to you, and you may not assign or transfer that right to any third party. We reserve the right to assign and transfer User Content and your data to a successor-in-interest or new owner if or when we, or a service we provide, are acquired in whole or in part by or merged with another entity or organization.
INVALIDITY OF A TERM OR CONDITION IN THIS TOS
If any of these conditions are deemed invalid, void or for any reason unenforceable, that condition shall be deemed removed and shall not affect the validity and enforceability of any remaining conditions.
+ General Website Privacy Statement+ Accessibility
This Website Privacy Notice, which is part of our Terms of Service (TOS), describes how we protect your privacy as a user of our Website Services. We do not knowingly interact with patients who may be accessing or using these Website Services. Neither do we knowingly interact with minors.
We do not sell or rent personally identifiable information received through your use of these Web Services. We share such information with third parties who are assisting us in providing these Web Services and then only under written obligations of confidentiality.
The Website Services have security measures in place to help protect against the loss, misuse, or alteration of personally identifiable information under our control. Such measures include encryption of data during communication using 128-bit Secure Socket Layer (SSL), and using a secured messaging service when we communicate personally identifiable information between your electronic device and the Website Services. Even with these measures, the confidentiality of any communication or material transmitted to or from us via the Website Services by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the Contact Us link at the top of this webpage. If you have privacy or data security related questions, please feel free to contact the office identified at the end of this Website Privacy Notice.
+ Types of Consumer Data Collected and Used
Site Visitor data
Collecting and using personal information
To help us manage the Website Services, we maintain standard web logs that record data about visitors and customers who use this site and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the website you linked from, if any. If you sign on to Website Services to use our secured features, our web logs will also contain an individual identifier and show the services you have accessed.
All web logs are stored securely and may only be accessed by our personnel supporting our Website Services. We web log information to help us better design for you various aspects of our Website Service, to identify popular features, to resolve user, hardware, and software problems, and to make the Website Services generally more useful to visitors.
+ Use of Email
We may use a third-party vendor to help us manage some of our e-mail communications with you. While such a vendor may have access to email addresses, the vendor may never use them for any purpose other than to support our communication with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor's servers (although this process will be invisible to you) which will register that you've clicked on that link, and have visited our Website Services or opened our email to you.
Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the "unsubscribe" information at the bottom of each such e-mail. If you have separately opted into or subscribed to different services on our Website Services and you subsequently wish to unsubscribe, you may need to also separately opt-out out of each service.
+ Use of Data related to evaluation of the Website Services
We will periodically ask users to complete surveys asking about their experiences with features of the Web site. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request in such surveys that users provide specific information about any medical condition. We use survey information for research and quality improvement purposes, including helping us to improve information and services offered through the Website Services. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and web log data may be stored for future research and evaluation.
+ Messages and transactions
Comments or questions sent to us using e-mail or secure messaging forms will be shared with our staff to address your concerns. We will archive your messages once we have made an effort to provide you with a complete and satisfactory response.
+ Credit card transactions
If you provide us with your credit card number for donation, purchase or other payments, we will treat your credit card number in a secure manner. But your credit card number should never be entered into an unsecured webpage - a webpage is not secure if the URL or domain name does not begin with https://_________/ Not all webpages on the Website Services are intended to be secure, such as those that do not have input forms. Only provide a credit card number in the input box that we specifically designate.
+ No Children or Minors
We do not knowingly allow or solicit anyone under the age of 18 to access or use the Website Services.
We may disclose personal information to any person or entity performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Personal information disclosed to vendors or contractors for our operational purposes may not be re-disclosed to others by such a vendor or contractor.
We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of the Website Services and to take precautions against liability.
If you make a request to receive information in an ongoing manner through the Website Services by providing your e-mail address (for example, requesting a subscription to one of our online publications), you can request to discontinue future mailings. Similarly, if you receive information about the Website Services through e-mail, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by e-mail will contain information about how to opt out.
+ CHANGES TO THIS NOTICE
We may change our privacy practices from time to time. Changes will apply to current information about you, as well as new information after the change occurs.
+ QUESTIONS OR COMMENTS ABOUT THIS WEBSITE PRIVACY NOTICE
You may contact the Dignity Health Privacy Office Hotline as follows:
+ Notice Regarding Access to Public Accommodations and Removal of Barriers+ Copyrights
Notice Regarding Access to
Dignity Health has undertaken an effort to remove barriers to access throughout Dignity Health's hospitals.The effort has been undertaken as part of the settlement of a class action civil complaint filed by individuals with mobility, vision and hearing impairments who filed a lawsuit in the United States District Court for the Eastern District of California in 2006.The lawsuit alleges that persons with disabilities encountered barriers to access within Dignity Health facilities.In order to resolve the lawsuit and improve the access to Dignity Health services for persons with such disabilities, Dignity Health has agreed to take the following actions:
ADA REPORTING HOTLINE: 1-800-938-0031
+ Website Accessibility
We are committed to ensuring that our site is accessible to all users. We have attempted to implement features to improve the experience for individuals with disabilities. Some of these features are described below.
If you encounter any problems accessing this site, please Contact Us using the link above.
The Website Services (or any portion of the Website Services) and all of the Content (excluding your User Content) including, text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, "look and feel" and software, is the property of us or our licensors, and are protected by United States and international copyright laws. Except as provided in the next paragraph, you are expressly prohibited from reproducing, duplicating, copying, publishing, selling or otherwise exploiting for any commercial purpose the Content, in whole or in part, for any reason, unless prior written consent is obtained from the copyright holder(s). Copyright 1996 to 2014. All rights reserved for all countries.
You may use and view the Content for your personal use only, provided that such view and use is either within the Website Services or by manually downloading or printing certain of the Content. Any automated process or use of a bot for this purpose is strictly prohibited. Unless specifically authorized in writing by us, any other use of the Content, other than your User Content, is expressly prohibited. Otherwise, permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s). Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by us.
+ Patient Privacy Notice
Joint Notice of Privacy Practices for Medical Information
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
WHO MUST FOLLOW THIS NOTICE?
We (the facility) provide you (the patient) with health care by working with doctors and many other health care providers (referred to as we, our or us). This is a joint notice of our information privacy practices. The following people or groups will follow this notice:
OUR PLEDGE TO YOU
We understand that medical information about you is private and personal. We are committed to protecting it. Hospitals, doctors and other staff make a record each time you visit. This notice applies to the records of your care at the facility, whether created by hospital staff or your doctor. Your doctor and other health care providers may have different practices or notices about their use and sharing of medical information in their own offices or clinics. We will gladly explain this notice to you or your family member.
We are required by law to:
HOW WE MAY USE AND SHARE YOUR MEDICAL INFORMATION
This section of our notice tells how we may use medical information about you. In all cases not covered by this notice, we will get a separate written permission from you before we use or share your medical information. We will ask you for permission in writing before we use or share your medical information for any of the following reasons:
You can later cancel your permission by notifying us in writing.
We will protect medical information as much as we can under the law. Sometimes state law gives more protection to medical information than federal law. Sometimes federal law gives more protection than state law. In each case, we will apply the laws that protect medical information the most.
Dignity Health is a large health system. We may use or share medical information about you (in electronic or paper form) with hospital personnel, including doctors, at any Dignity Health hospital or facility for treatment, payment and health care operations. Please contact the Facility Privacy Office (at the address at the bottom of the notice) for a list of all Dignity Health facilities.
Treatment: We will use and share medical information about you for purposes of treatment. An example is sending medical information about you to your doctor or to a specialist as part of a referral.
Payment: We will use and share medical information about you so we can be paid for treating you. An example is giving information about you to your health plan or to Medicare.
Health Care Operations: We will use and share medical information about you for our health care operations. Examples are using information about you to improve the quality of care we give you, for disease management programs, patient satisfaction surveys, compiling medical information, de-identifying medical information and benchmarking.
Appointment Reminders: We may contact you with appointment reminders.
Internet Based Products and Services: Working with third party, we may offer you internet based products or services allowing you to
Treatment options and health-related benefits and services: We may contact you about possible treatment options, health-related benefits or services that you might want.
Fund-raising Activities: We may use limited information to contact you for fundraising. We may also share such information with our fundraising foundation. You may chose to opt out of receiving fund-raising requests or contacts.
Research: We may share medical information about you for research projects, such as studying the effectiveness of a treatment you received. We will usually get your written permission to use or share medical information for research. Under certain circumstances we may share medical information about you without your written permission. These research projects, however, must go through a special process that protects the confidentiality of your medical information.
Facility Directory: Unless you tell us otherwise, we may list your name, location in the hospital, your general condition (good, fair, etc.) and your religious affiliation in our directory. We will give this information (except your religious affiliation) to anyone who asks about you by name. Your religious affiliation will be given only to appropriate clergy members.
Public Health: We may disclose your health information as required or permitted by law to public health authorities or government agencies whose official activities include preventing or controlling disease, injury, or disability. For example, we must report certain information about births, deaths, and various diseases to government agencies. We may use your health information in order to report to monitoring agencies any reactions to medications or problems with medical devices. We may also disclose, when requested, information about you to public health agencies that track outbreaks of contagious diseases or that are involved with preventing epidemics.
Required by Law: We are sometimes required by law to report certain information. For example, we must report assault, abuse, or neglect. We also must give information to your employer about work-related illness, injury or workplace-related medical surveillance. Another example is that we will share information about tumors with state tumor registries.
Public Safety: We may, and sometimes have to share medical information about you in order to prevent or lessen a serious threat to the health or safety of a particular person or the general public.
Health Oversight Activities: We may share medical information about you for health oversight activities where allowed by law. For example, oversight activities include audits investigations or inspections. The activities are necessary for government review of health care systems and government programs.
Coroners, Medical Examiners and Funeral Directors: We may share medical information about deceased patients with coroners, medical examiners and funeral directors to identify a deceased person, determine the cause of death, or other duties as permitted.
Organ and Tissue Donation: We may share medical information with organizations that handle organ, eye or tissue donation or transplantation.
Military, Veterans, National Security and Other Government Agencies: We may use or share medical information about you for national security purposes, intelligence activities or for protective services of the president or certain other persons as allowed by law. We may share medical information about you with the military for military command purposes when you are a member of the armed forces. We may share medical information with the Secretary of the Department of Health and Human Services for investigating or determining our compliance with HIPAA.
Judicial Proceedings: We may use or share medical information about you in response to court orders or subpoenas only when we have followed procedures required by law.
Law Enforcement Arizona & Nevada: We may share medical information about you with police or other law enforcement personnel where permitted or required by state and federal law. For example, if the police present a search warrant or court order, we must produce the information requested.
Law Enforcement California: We may share medical information about you with police (or other law enforcement personnel) without your written permission:
Family Members, Personal Representative, and Others Involved in Your Care: Unless you tell us otherwise, we may share medical information about you with friends, family members, or others you have named who help with your care or who can make decisions on your behalf about your healthcare .
Disaster Relief Purposes: We may use or share medical information about you with public or private disaster organizations so that your family can be notified of your location and condition in case of disaster or other emergency. We may also use it to help in coordination of disaster relief efforts.
Electronic Sharing and Pooling of Your Information: We may take part in or make possible the electronic sharing or pooling of healthcare information. This helps doctors, hospitals and other healthcare providers within a geographic area or community provide quality care to you. If you travel and need medical treatment, it allows other doctors or hospitals to electronically contact us about you.All of this helps us manage your care when more than one doctor is involved. It also helps us to keep your health bills lower (avoid repeating lab tests). And finally it helps us to improve the overall quality of care provided to you and others. We are involved in the Affordable Care Act and may use and share information as permitted to achieve national goals related to meaningful use of electronic health systems.
YOUR RIGHTS REGARDING MEDICAL INFORMATION
Requesting Information about You:
In most cases, when you ask in writing, you can look at or get a copy of medical information about you in paper or electronic format. You may also request that we send electronic copies directly to a person or entity chosen by you. We will give you a form to fill out to make the request. You can look at medical information about you for free. If you request paper or electronic copies of the information we may charge a fee. If we say no to your request to look at the information or get a copy of it, you may ask us in writing for a review of that decision.
Correcting Information about You:
If you believe that information about you is wrong or missing, you can ask us in writing to correct the records. We will give you a form to fill out to make the request. We may say no to your request to correct a record if the information was not created or kept by us or if we believe the record is complete and correct. If we say no to your request, you can ask us in writing to review that denial.
Obtaining a List of Certain Disclosures of Information:
You can ask to receive a list of the disclosures we have made of your medical information for the last six years. Your request must be in writing and state the time period for the listing. The first request in a 12-month period is free. We will charge you for any additional requests for our cost of producing the list. We will give you an estimate of the cost when you request the additional list.
Restricting How We Use or Share Information about You:
You can ask that medical information be given to you in a confidential manner. You must tell us in writing of the exact way or place for us to communicate with you.
You also can ask in writing that we limit our use or sharing of medical information about you. For example, you can ask that we use or share medical information about you only with persons involved in your care.Any time you make a written request, we will consider the request and tell you in writing of our decision to accept or deny your request. We are legally required to agree to only one type of restriction request: if you have paid us in full for a health procedure or item for which we would normally bill your health plan, we must agree to your request not to share information about that procedure or item with your health plan.
All written requests or requests for review of denials should be given to our Facility Privacy Office listed at the end of this notice.
CHANGES TO THIS NOTICE
We may change our privacy practices from time to time. Changes will apply to current medical information, as well as new information after the change occurs. If we make an important change, we will change our notice. We will also post the new notice in our facilities and on our Web site at: www.DignityHealth.org/privacy. You can ask in writing for a copy of this notice at any time by contacting the Dignity Health Privacy Office. If our notice has changed, we will give you a copy of the notice the next time you register for treatment.
DO YOU HAVE CONCERNS OR COMPLAINTS?
If you think your privacy rights may have been violated, you may contact the Dignity Health Privacy Office Hotline at 800-443-1986 or by email at firstname.lastname@example.org. Finally, you may send a written complaint to the U.S. Department of Health and Human Services, Office of Civil Rights. Our Facility Privacy Office can provide you the address. We will not take any action against you for filing a complaint.
Dignity Health Privacy Office
Dignity Health Privacy Office Phone: 800-443-1986
Dignity Health Privacy Office Fax: 415-591-6279
Version effective: September 23, 2013