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Our Mission Contact Us Last Updated: 9/6/2024
+ General Terms of Service
+ THIS IS YOUR BINDING CONTRACT WITH US
+ Website Privacy Notice Please read these TERMS OF SERVICE (TOS) carefully. Welcome to our website and online service, an online information and communications service, including but not limited to various functionality, blogs, subscription services, news, events, consumer login services and any other services provided on this website (collectively referred to as the "Website Services.") We make the Website Services available to you in exchange for your agreement with all of the terms and conditions below. The manager and operator of the Website Services are identified at the very top of this webpage and are variously referred to below as "we," "us," or "our." THE WEBSITE SERVICES ARE NOT MANAGED OR OPERATED BY THE HOSPITAL; IT HAS ITS OWN WEBSITE. Any person or entity accessing, using or subscribing to certain or all of the Website Services, either directly or indirectly is variously referred to as you or your. PLEASE READ CAREFULLY. THIS IS A BINDING CONTRACT WITH YOU. BY ACCESSING, USING OR SUBSCRIBING TO ANY OR ALL OF THE WEBSITE SERVICES, YOU ARE ACCEPTING ALL OF THESE TERMS AND CONDITIONS, (collectively referred to as the "Terms of Service" or "TOS.") THIS TOS INCLUDES ALL INFORMATION, NOTICES AND POLICIES, INCLUDING THE WEBSITE PRIVACY NOTICE AND ANY SUPPLEMENTAL TOS THAT MAY BE HYPERLINKLINKED WITHIN THE WEBSITE SERVICES, AS ALL OF THE TOS NOTICES TOGETHER GOVERN YOUR ACCESS AND SUBSCRIBTION TO OR USE OF THE WEBSITE SERVICES. PLEASE NOTE THAT SOME RELATED WEBSITES AND THEIR SERVICES (INCLUDING SPECIFIC FUNCTIONALITIES) MAY BE SUBJECT TO ADDITIONAL TERMS AND CONDITIONS. BY USING ANY RELATED WEBSITE, OR SUBSCRIBING TO OR USING ANY OF THE SERVICES ON THOSE WEBSITES, YOU ARE ACCEPTING ALL OF THE TERMS AND CONDITIONS THAT APPLY TO THOSE WEBSITES AND SERVICES. + NOTICES OF REVISIONS, CHANGES, AND UPDATES We may make changes to the Website Services and/or this TOS (including any information and policies linked to this TOS), at any time. When we make such changes and they modify how we use existing information about you, we will make reasonable efforts to notify you via any Website Services' account you may have with us or subscription email address that you have provided to us. Any such changes will become effective on the date of our posting the revised TOS on the Website Services, and will apply to both information about you we already have at the time of the change and any information about you provide us after the date of posting. The most recent date on which changes have been made to the TOS can be found at the top right corner of this website page. We encourage you to check regularly for updates to the TOS and to reread the terms and conditions in their entirety whenever there are updates. + THE WEBSITE SERVICES DO NOT PROVIDE MEDICAL ADVICE
The purpose of the Website Services are to support fundraising by our non-profit foundation and to help with its community outreach efforts. + ONLY ADULTS MAY ACCESS AND USE THE WEBSITE SERVICES
It is our policy that only adults (18 years of age and older) may access and use these Website Services. + NO GUARANTEE OF RELIABILITY OF CONTENT; NO RESPONSIBILITY FOR CONTENT ON EXTERNAL WEBSITES We strive to post information, content and materials on the Website Services (referred to as "Content" that is credible, accurate and up-to-date. However, we cannot guarantee that any of the Content provided through the Website Services is accurate or up-to-date or that the source of any Content is credible. We encourage you to submit any comments or concerns you have about any Content on the Website Services by contacting us via the Contact Us link at the top of this webpage. + About our Content and Product Endorsement Where Our Content Comes From The Content available through the Website Services is either (1) authored or produced by our staff, or (2) licensed from outside sources. No Responsibility for Linked Websites For informational purposes only, the Website Services may include hyperlinks to external websites with information about third party products and services. Because we have no control over such external websites, we are not responsible for the availability of such external websites, and we do not endorse and are not responsible for any content, advertising, products, services or other materials or information available from such external websites (referred to as "External Content" in these terms and conditions). In addition, we are not responsible for your use of, or reliance upon, any External Content. When you click on a hyperlink to an external website, we will advise that you are exiting the Website Services if its not obvious.
Endorsement of Products or Third Party Services. Our inclusion of specific products or services on the Website Services does not constitute or imply our recommendation or endorsement of such products or services unless specifically stated otherwise. Not all of the treatments or interventions described in this web site are available at our hospitals.
Content and conflict-Of-Interest Policy
To keep our Content free from bias, our conflict of interest policy ask that Content disclose to us any potential conflicts of interest they may have. Possible conflicts of interest include financial relationships or other affiliations with businesses or organizations that promote or sell products or services that are the subjects of the health information being considered. If we are made aware that such a conflict-of-interest exists or that there would be a reasonable perception by users that a conflict-of-interest could exist, the author may be excluded from contributing Content for that particular topic or asked to dislose such conflict at the end of the posted Content. + OUR AND YOUR SECURITY MEASURES
Protecting information provided by you is an important priority for us. In addition to applying confidentiality policies that govern access to and use of such information by our personnel, we have implemented security features and methods to protect your data in our information systems, including using session encryption and network firewalls, and monitoring for unauthorized access. But its important that you also take appropriate messures to secure your own computer or other device when on the Internet and only access the login sections of the Website Services when you are sure you have a secure computer and on a secure connection; using other peoples WiFi to connect to the WebSite Services may not be safe. + OUR RIGHTS TO USE CONTENT YOU SUBMIT TO THE WEBSITE SERVICES Some of the Website Services may allow you to submit content such as by posting messages, creating or modifying a home page, chatting, uploading files, inputting data, transmitting e-mail or engaging in any other form of communication ("User Content.") No compensation will be paid with respect to the use of User Content. We have no obligation to post or use any User Content you may provide and may remove any User Content at any time in our sole discretion. In addition, if you submit feedback or suggestions about the Website Services, we may use your feedback or suggestions without obligation or compensation to you.
Please review the WebSITE Privacy Policy for additional protections applicable to User Content. + OUR INTELLECTUAL PROPERTY RIGHTS; LICENSE TO USE WEBSITE SERVICES AND CONTENT, AND PROHIBITED CONDUCT Copyrights
The Website Services (or any portion of the Website Services) and all of the Content (excluding your User Content) including, text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, "look and feel" and software, is the property of us or our licensors, and are protected by United States and international copyright laws. Except as provided in the next paragraph, you are expressly prohibited from reproducing, duplicating, copying, publishing, selling or otherwise exploiting for any commercial purpose the Content, in whole or in part, for any reason, unless prior written consent is obtained from the copyright holder(s). Copyright 1996 to 2024. All rights reserved for all countries. You may use and view the Content for your personal use only, provided that such view and use is either within the Website Services or by manually downloading or printing certain of the Content. Any automated process or use of a bot for this purpose is strictly prohibited. Unless specifically authorized in writing by us, any other use of the Content, other than your User Content, is expressly prohibited. Otherwise, permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s). Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by us. Trademarks and Service Marks
The names, words, symbols, and graphics representing Dignity Health, HelloHumanKindness and Health Security Index, names of our facilities, our legal name, and any other trademarks so indicated are our trademarks and are protected by trademark laws of the United States and other countries. Other proprietary information may be designated through use of the TM, SM, or symbols. You may not use any of our logos or trademarks for any purpose, including, but not limited to, as metatags or in any other fashion which may create a false or misleading impression of affiliation or sponsorship with or by us.
+ DISCLAIMER OF WARRANTIES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE SERVICES IS AT YOUR OWN RISK THE WEBSITE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE SERVICES (INCLUDING HYPERLINKED WEBSITES), ARE BEING PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEITHER WE NOR ANY OTHER PERSON OR ENTITY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE SERVICES (INCLUDING HYPERLINKED WEBSITES). TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE CONTAINED IN THE SERVICES OR GIVEN BY US OR ANY OTHER PERSON OR ENTITY (INCLUDING, WITHOUT LIMITATION, OUR EMPLOYEES AND REPRESENTATIVES) SHALL CREATE A WARRANTY NOR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
+ LIMITATION OF LIABILITY THIS SECTION LIMITS OUR LIABILITY TO YOU.
UNDER NO CIRCUMSTANCES WHATSOEVER SHALL WE OR ANY OF OUR SPONSORS, MEMBERS, AFFILIATES, SUBSIDIARIES, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, SUCCESSORS OR ASSIGNS OR ANY OTHER RELATED PERSONS OR ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE SERVICES, ITS RELATED SERVICES AND PRODUCTS, CONTENT CONTAINED WITHIN THE WEBSITE SERVICES AND/OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE SERVICES, ITS RELATED SERVICES AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE WEBSITE SERVICES AND/OR THOSE SERVICES.
+ YOUR ARGEEMENT TO ARBITRATION AND WAIVER TO TRIAL BY JURY Binding Arbitration
Any dispute or claim relating in any way to your access to and use of the Website Services will be resolved by binding arbitration, rather than trial by jury, except that you may make claims in small claims court if your claims qualify and we may bring suit in court to enjoin infringement or other misuse of our intellectual property rights or to protect the privacy rights of another individual.
Waiver Of Right To Trial
You are agreeing to waive your right to trial by jury, and we are agreeing to waive our right to trial by jury (except to the extent expressly stated in the "Binding Arbitration" provision above). There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow this TOS as a court would.
How To Begin Arbitration Proceedings
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our address as posted on the Website Services, Attention: General Counsel. The arbitration will be conducted by the American Arbitration Association (referred to as "AAA") under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse such fees for claims totaling less than $250.00 unless the arbitrator determines the claims are frivolous. Likewise, we will not to seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You or we may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. + You Are Waiving Your Right to Bring A Claim As Part Of A Class Action YOU AGREE WITH US THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS action, CONSOLIDATED action OR REPRESENTATIVE ACTION. IF, FOR ANY REASON, ANY CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AGREE WITH US TO ONLY BRING YOUR CLAIM ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS action, CONSOLIDATED action OR REPRESENTATIVE ACTION.
+ OTHER LEGAL TERMS ASSIGNABILITY
Your right to use and access the Website Services is personal and specific to you, and you may not assign or transfer that right to any third party. We reserve the right to assign and transfer User Content and your data to a successor-in-interest or new owner if or when we, or a service we provide, are acquired in whole or in part by or merged with another entity or organization.
INVALIDITY OF A TERM OR CONDITION IN THIS TOS
If any of these conditions are deemed invalid, void or for any reason unenforceable, that condition shall be deemed removed and shall not affect the validity and enforceability of any remaining conditions. + QUESTIONS OR COMPLAINTS REGARDING THIS TOS If you have any questions, complaints or comments about this TOS, including your rights under it, you can reach us at the Contact Us link above or by U.S. mail at the address on the lower right corner of the front page of our website.
+ General Website Privacy Statement
+ My Portal - Supplemental Terms of Service This Website Privacy Notice, which is part of our Terms of Service (TOS), describes how we protect your privacy as a user of our Website Services. We do not knowingly interact with patients who may be accessing or using these Website Services. Neither do we knowingly interact with minors. We do not sell or rent personally identifiable information received through your use of these Web Services. We share such information with third parties who are assisting us in providing these Web Services and then only under written obligations of confidentiality. The Website Services have security measures in place to help protect against the loss, misuse, or alteration of personally identifiable information under our control. Such measures include encryption of data during communication using 128-bit Secure Socket Layer (SSL), and using a secured messaging service when we communicate personally identifiable information between your electronic device and the Website Services. Even with these measures, the confidentiality of any communication or material transmitted to or from us via the Website Services by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the Contact Us link at the top of this webpage. If you have privacy or data security related questions, please feel free to contact the office identified at the end of this Website Privacy Notice. + Types of Consumer Data Collected and Used Site Visitor data Collecting and using personal information Web logs
To help us manage the Website Services, we maintain standard web logs that record data about visitors and customers who use this site and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the website you linked from, if any. If you sign on to Website Services to use our secured features, our web logs will also contain an individual identifier and show the services you have accessed. All web logs are stored securely and may only be accessed by our personnel supporting our Website Services. We web log information to help us better design for you various aspects of our Website Service, to identify popular features, to resolve user, hardware, and software problems, and to make the Website Services generally more useful to visitors. + Use of Email We may use a third-party vendor to help us manage some of our e-mail communications with you. While such a vendor may have access to email addresses, the vendor may never use them for any purpose other than to support our communication with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor's servers (although this process will be invisible to you) which will register that you've clicked on that link, and have visited our Website Services or opened our email to you. Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the "unsubscribe" information at the bottom of each such e-mail. If you have separately opted into or subscribed to different services on our Website Services and you subsequently wish to unsubscribe, you may need to also separately opt-out out of each service. + Use of Data related to evaluation of the Website Services
We will periodically ask users to complete surveys asking about their experiences with features of the Web site. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request in such surveys that users provide specific information about any medical condition. We use survey information for research and quality improvement purposes, including helping us to improve information and services offered through the Website Services. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and web log data may be stored for future research and evaluation. + Messages and transactions
Comments or questions sent to us using e-mail or secure messaging forms will be shared with our staff to address your concerns. We will archive your messages once we have made an effort to provide you with a complete and satisfactory response. + Credit card transactions If you provide us with your credit card number for donation, purchase or other payments, we will treat your credit card number in a secure manner. But your credit card number should never be entered into an unsecured webpage - a webpage is not secure if the URL or domain name does not begin with https://_________/ Not all webpages on the Website Services are intended to be secure, such as those that do not have input forms. Only provide a credit card number in the input box that we specifically designate. + No Children or Minors
We do not knowingly allow or solicit anyone under the age of 18 to access or use the Website Services. + Disclosures We may disclose personal information to any person or entity performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Personal information disclosed to vendors or contractors for our operational purposes may not be re-disclosed to others by such a vendor or contractor. We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of the Website Services and to take precautions against liability. + Opt-out If you make a request to receive information in an ongoing manner through the Website Services by providing your e-mail address (for example, requesting a subscription to one of our online publications), you can request to discontinue future mailings. Similarly, if you receive information about the Website Services through e-mail, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by e-mail will contain information about how to opt out. + CHANGES TO THIS NOTICE We may change our privacy practices from time to time. Changes will apply to current information about you, as well as new information after the change occurs. + QUESTIONS OR COMMENTS ABOUT THIS WEBSITE PRIVACY NOTICE You may contact the Dignity Health Privacy Office Hotline as follows: Telephone: 800-443-1986 Fax: 415-591-6279 Email: privacy.office@dignityhealth.org
+ My Portal - Supplemental Terms of Service
+ Accessibility Supplemental Terms of Service (STOS) Effective Date:April 5, 2021 Welcome to My Portal - Dignity Health, alternatively referred to as the "Patient Portal," "we," "us" or "our." We offer to you the services available on this patient portal in exchange for your agreement with all of the following terms and conditions, referred to as these "SupplementalTerms of Service," "Terms," or this "STOS." This STOS is a supplement to - in addition to - the General Terms of Service and other legal and privacy notices posted on this Patient Portal. Be sure to read them as well. CAUTION: You should only communicate non-urgent matters through My Portal - Dignity Health.If you have a medical emergency, call 911 or go to the nearest hospital emergency room. THIS STOS IS PART OF A BINDING CONTRACT WITH YOU. IT CONTAINS LEGAL TERMS. IT ALSO OBTAINS YOUR CONSENT FOR US TO USE MY PORTAL - DIGNITY HEALTH TO COMMUNICATE TO YOU MEDICAL INFORMATION ABOUT YOU. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE MY PORTAL - DIGNITY HEALTH AND PROMPTLY EXIT THIS WEBSITE. READ CAREFULLY. THIS STOS CONTAINS INSTRUCTIONS ON HOW TO USE THE PATIENT PORTAL. THIS STOS GOVERNS YOUR ACCESS TO AND USE OF MY PORTAL - DIGNITY HEALTH. BY SUBSCRIBING TO, ACCESSING OR USING MY PORTAL - DIGNITY HEALTH, YOU ARE NOW ACCEPTING ALL OF THESE TERMS AND SERVICE. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF MY PORTAL - DIGNITY HEALTH AT ALL TIMES SATISFIES YOUR REQUEST FOR ELECTRONIC HEALTH INFORMATION (EHI) IN THE MANNER YOU HAVE REQUESTED IT IN CONNECTION WITH MY PORTAL - DIGNITY HEALTH. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU MUST NOT CREATE A PATIENT PORTAL ACCOUNT AND MUST NOT USE (OR MUST STOP USING) THE PATIENT PORTAL IMMEDIATELY. If you do not agree with all of these Terms, we will consider your request for EHI through My Portal - Dignity Health as withdrawn by you. If you do not wish to withdraw your EHI request, please contact the Health Information Management (HIM) department at the facility where you receive care and tell us what EHI you are requesting. We will work with you to fulfill your EHI request in another manner permitted by the state and federal laws that apply to CSH. 1. Electronic Health Information (EHI) Available in My Portal - Dignity Health
Dignity Health has contracted with the Cerner Corporation to offer patients and their personal representatives access to certain EHI maintained by Dignity Health as part of a patient's health record. You understand and acknowledge that what is available to you through your My Portal - Dignity Health account is not a complete record of all your health information kept by Dignity Health in your health record. Also, it is not a complete record of all your health information that is maintained by other health care providers, health plans or others. You acknowledge and agree that by accessing My Portal - Dignity Health, we are providing to you the following types of EHI with a date of service beginning on or after April 5, 2021 or whenever you first open a portal account, whichever is later. If you already have a Patient Portal account, you will already have access to some of these types of information, but beginning on or after April 5, 2021, these are the types of information that will be available.If you open a portal account after April 5, 2021, these are the types of information that will be available to you at that time. -Identifying and demographic information (like name, date of birth, ethnicity, phone number, email address, etc.) -Allergies -Medications -Immunizations -Procedures -Care team members (for each hospitalization or office visit) -Assessment and plan of treatment -Goals -Clinical notes (by doctors, nurses, and others) -Health concerns -Laboratory test results -Vital signs -Problems (information about a diagnosis, condition, or health issue) -Smoking status Unique identifier for implanted devices We must comply with many state and federal health information laws.Also our systems have limited technical and administrative ability to segment (separate) data.Because of these facts, we may delay immediate access to some EHI or may withhold some EHI to prevent harm to a person.Specifically, it is may not be feasible for us to: -Provide laboratory test results for to two days after the results are available; -Provide radiology (imaging and x-ray) reports for up to three days after the reports are available; -Provide pathology reports for up to five days after the reports are available; -Provide behavioral health notes; You acknowledge and agree that My Portal - Dignity Health may not contain any of the following information: -Health information that is outside of the health record maintained by Dignity Health; -Non-final health information, such as draft clinical notes or incomplete test results before confirmation if Dignity Health is not using such data to make health care decisions about individuals; -Psychotherapy notes (as defined by HIPAA); -Information compiled in reasonable anticipation of, or for use in, a civil, criminal, or administrative action or proceeding; -Health Information that an individual has requested, and Dignity Health has agreed, to not share through My Portal - Dignity Health; -Health information created or obtained during research that includes treatment; -Health information protected by the federal Privacy Act (5 U.S.C. 522a); -Information provided by a non-health care provider, such as a family member or friend, under a promise of confidentiality if the information would reveal the confidential source; and -Health information for which a licensed health care professional - who has a current or prior clinical-patient relationship with the patient whose health information is at issue - has determined on an individualized basis in the exercise of professional judgment that denying or delaying the access, exchange or use of EHI will substantially reduce a risk of a harm to the patient or other natural person. Depending on the circumstances, it may not be feasible for Dignity Health to segment (separate out) this health information from other EHI in My Portal - Dignity Health. In such instances, Dignity Health may suspend, disable or terminate your My Portal account. To ask for health information that is not in My Portal - Dignity Health , and/or to ask for health information (including EHI) in a manner other than through the portal, please contact the Health Information Management (HIM) department of the facility where you received care.The HIM department will offer you several ways that you can ask for your health information. For all other health information requests, such as asking for a one-time disclosure of health information to a third party, please also contact the HIM department of the facility where you received care for assistance. We will use reasonable efforts to provide you with the requested health information in the manner you request it. If we cannot provide it to you in the manner you request it, we may provide it to you using certified technology standards, content and transport standards developed by the federal government or accredited by the American National Standards Institute, or using an alternative machine-readable format. Depending on the circumstances, the only feasible way for us to provide you with health information requested may be to send it to you in a portable document format (PDF) or word format (such as .doc and .docx). 2. Patient Portal Accounts
Dignity Health offers portal accounts to adult patients, to the personal representatives (parents or guardians) of children through age 11, and to any "proxy" chosen by an adult patient or a personal representative.State laws govern when adolescents or their parents have access to and can control adolescents' health information.The law provides that adolescents can control health information for some types of treatment (such as pregnancy, sexually-transmitted diseases, etc.) and parents/guardians can control health information for other types of treatment for their adolescent children.Our computer systems do not have the technology to segment (separate out) the information that adolescents can control from the information that parents/guardians can control.As a result, we do not offer My Portal - Dignity Health accounts to adolescents.In addition, parents/guardians of children over 11 cannot have proxy access to their children's information.Minors who provide evidence of legal emancipation can have a My Portal - Dignity Health account, however. Dignity Health offers accounts to those whose identity has been checked and have shown that they have the right under law to have an account.Your enrollment in My Portal depends on checking your identity by one of our representatives in person and with photo identification. When you first enroll in My Portal, you will be asked to answer a security question. This security question is for a one-time use. It will permit you to create a user identification (referred to as a "User ID") and password, which you must have to access and use My Portal - Dignity Health. Once you have created your User ID and password, you have "enrolled" in the portal. If you fail to claim your enrollment invitation within ninety (90) days of receipt, it will expire and you will need to request a new enrollment invitation from us in person to enroll in My Portal - Dignity Health. 3. Portal and Online Security (a) Inquiries and entries that you make within My Portal - Dignity Health will be logged in association with your User ID. It is extremely important that you keep your My Portal - Dignity Health User ID and password completely confidential, as anyone with access to your User ID and password will be able to assume your online identity, view your confidential medical information. (b) It is your responsibility to prevent disclosure of your User ID and password. If you believe the security of your User ID and password have been compromised, lost, stolen, viewed, or misused, you must notify us immediately and change your User ID and password. In addition, in order to maintain the security of My Portal - Dignity Health, you may be required to change your password periodically, without prior notice, upon login and before you are allowed access to your account. If you have any questions regarding the security of your User ID and password, please telephone our HELPLINE at (844) 274-8497. (c) If it is discovered that you have inappropriately shared your password with another person or otherwise misused or abused your privileges to access or use My Portal - Dignity Health, we reserve the right to immediately discontinue your access to My Portal - Dignity Health without prior notice. (d) We take no responsibility for and disclaim any and all liability arising from a breach of health record confidentiality resulting from your sharing or losing your User ID and password or otherwise failing to keep it confidential. (e) You may terminate your account or the account of designated proxies by contacting our HELPLINE 24 hours a day, seven days a week at (844) 274-8497. 4.Use of Related Websites and Their Services PLEASE NOTE THAT SOME RELATED WEBSITES AND THEIR SERVICES (INCLUDING SPECIFIC FUNCTIONALITIES) MIGHT BE SUBJECT TO ADDITIONAL OR OTHER TERMS OF SERVICE. BY USING ANY RELATED WEBSITE OR SUBSCRIBING TO OR USING ANY OF THE SERVICES ON THOSE WEBSITES, YOU ARE ACCEPTING ALL OF TERMS OF SERVICE THAT APPLY TO THOSE WEBSITES AND SERVICES AS A CONDITION OF USING THOSE WEBSITES AND SERVICES.You should review the terms of use and privacy policy of any third party before using Third-Party Services. Dignity Health does not endorse any Third-Party Services. Dignity Healthtakes no responsibility for any Third-Party Services, and you agree that Dignity Health will not be held liable for any damage or loss caused by a third party or Third-Party Service. 5. Your Responsibilities As An Account Holder And Prohibited Activities (a) You agree that you are solely responsible for any information that you communicate to others via My Portal - Dignity Health Since our supporting staff other than your individual health care provider may be involved in receiving your communications on My Portal - Dignity Health, you should not use My Portal - Dignity Health for confidential information that you wish to discuss only with your personal health care provider. You are responsible for any use of My Portal - Dignity Health by your representatives or dependents, and you agree to inform them of this STOS and such individuals' obligations to comply with them. (b) You agree to use My Portal - Dignity Health only to post, send and receive messages and material that are proper and related to the particular service. You further agree that, when using My Portal - Dignity Health, you will not do any of the following: (i) Disrupt the normal flow of dialogue and/or exchange on My Portal - Dignity Health, including posting or otherwise transmitting material that is not related to the subject at issue or otherwise restricts or inhibits any other user from using and enjoying the services on My Portal - Dignity Health. (ii) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. (iii) Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information. (iv) Publish, post, upload, distribute or disseminate any medical information you know to be inaccurate or incomplete. (v) Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents. (vi) Upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of My Portal - Dignity Health or another user's computer. (vii) Advertise or offer to sell or buy any goods or services for any business purpose. (viii) Conduct or forward surveys, contests, pyramid schemes or chain letters. (ix) Download any file posted by another user of My Portal - Dignity Health that you know, or reasonably should know, cannot be legally distributed in such manner. (x) Harvest or otherwise collect information about others, including e-mail addresses, without their consent. (xi) Misrepresent your identity, provide false information, impersonate another person or entity, or misrepresent your relationship with a person or entity or attempt to use another person's Patient Portal account. (xi) Violate any part of this STOS governing access to and use of My Portal - Dignity Health or the main Terms of Service. (xii) Violate any applicable laws or regulations. (c) We have no obligation to monitor content that you post on My Portal - Dignity Health. However, we reserve the right to review content posted to My Portal - Dignity Health and to remove any content in our sole discretion. 6.Your Current Email Address And Secure Access (a) Keep your email address current: It is your responsibility to provide a correct and up-to-date email address to us so that we may notify you of new information waiting for you at your account within My Portal - Dignity Health, regarding any updates and changes to the Website Services at My Portal - Dignity Health, as well as any changes to this STOS. These notification e-mails will not contain any personal health information. When choosing an e-mail address to provide to us for these purposes, you should choose an e-mail account that you regularly check and that is solely used by you. Also, you should configure that e-mail account so that e-mails from noreply@dignityhealth.comdo not automatically go into bulk, trash or spam folders. (b) My Portal - Dignity Health is not intended to replace in-person meetings and/or personal conversations with your health care provider. If My Portal - Dignity Health is unavailable, you should use other means (like the telephone) to contact your health care provider for non-urgent matters. 7. Addendum Or Amendment To Your Medical Record Please note that the contents of any My Portal - Dignity Health communications or message may become part of your permanent health record. If a message is made part of your record, it will be accessible to our current and future health care providers who are involved in your care. My Portal - Dignity Health is not designed for changes or additions to your medical record. To exercise your right to request an addendum or change (amendment) of your medical records, please contact your healthcare provider's office or if a hospital, the Health Information Management (Medical Records) Department. 8. Risks To You When Using Portal Electronic Communications (a) Please note, however, that while we take measures to safeguard your security, we cannot guarantee security of our systems against inadvertent disclosure or intentional intrusion. Risks of using electronic communications systems include, but are not limited to, the following: -Electronic communications can be copied, circulated, forwarded and stored, in numerous paper and electronic files. -Electronic communications can be accidentally broadcast worldwide and received by many unintended recipients. -Backup copies of electronic communications may exist even after the originator or recipient has deleted his or her own copy. -Employers (when you are using My Portal - Dignity Health via your employer's network) and online services have a right to archive and inspect e-mails transmitted through their systems. -Message senders can misaddress a message. Messages can be intercepted, altered, forwarded or used without written permission or detection. -E-mail notifications can be used to introduce viruses into computer systems. -Electronic communications may not be answered in the time frame expected by the parties or they can be misinterpreted. -Electronic communications are discoverable and can be used as evidence in court. -Passwords providing access to electronic communications can be stolen and misused, or host systems can be compromised, leading to unauthorized disclosures of personal information. (b) As a result of these risks, we cannot guarantee the security and confidentiality of electronic communications (including, but not limited to, messaging) submitted through My Portal - Dignity Health, and will not be liable for improper disclosure of confidential information. YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME THE SOLE RISK OF ANY INTENTIONAL INTRUSION, UNAUTHORIZED DISCLOSURE, FAILURE, DELAY, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ELECTRONIC COMMUNICATIONS RELATING TO MY PORTAL - DIGNITY HEALTH. 9. My Portal - Dignity Health Availability We want to make sure your My Portal - Dignity Health account is available, stays private and keeps in good working order.We also will improve and upgrade the services from time to time.So we can take such steps, your My Portal - Dignity Health account may be unavailable temporarily or the portal performance degraded (lessened) from time to time.You acknowledge and agree that Dignity Health may make your My Portal - Dignity Health account temporarily unavailable, or otherwise degrade their performance, under the following circumstances: -To perform regularly scheduled or unscheduled maintenance and/or upgrades; -For backup procedures or other system outages; -To investigate or correct data corruption issues, such as if Dignity Health reasonably suspects there is misidentified, mismatched or corrupt data due to a technical failure or other reason that is reasonably likely to endanger the life or physical safety of a person; -In response to a security event or risk; and/or -In response to an uncontrollable event, such as a natural or human-made disaster, public health emergency, public safety incident, war, terrorist attack, civil insurrection, strike or other labor unrest, telecommunication or internet service interruption, or act of military, civil or regulatory authority. If there is an uncontrolled event, we will take reasonable steps to notify you that My Portal - Dignity Health is unavailable, such as by posting a notice on our website or communicating with you through any of the contact information you have provided to us. When My Portal - Dignity Health is unavailable, please use other communication methods (such as the telephone) to contact us. 10.Account Deactivation, Suspension And Disabling (a) You are responsible for your content that you post on My Portal - Dignity Health and the consequences of posting or otherwise transmitting such content on My Portal - Dignity Health. We do not represent or guarantee the accuracy or reliability of any information or materials posted or otherwise transmitted by users of My Portal - Dignity Health, or endorse any opinions expressed by such users. (b) You may terminate your account or the account of designated proxies by contacting the HELPLINE, 24 hours a day, seven days a week at (844) 274-8497. (c) We do not generally screen, monitor or approve in advance content posted by patients. However, we may, from time to time, participate in communications on the site, or review communications on the site. If we identify content that violates this STOS or violates the law, or if we receive notification about a user on My Portal - Dignity Health regarding content which allegedly violate this STOS or violates the law, we have the right, but not the obligation, to investigate the allegations and determine in our sole discretion whether to remove or request removal of the content and take any other steps we deem appropriate, including deactivation of the user's account. (d) We reserve the right to expel users of My Portal - Dignity Health and prevent their further access to My Portal - Dignity Health for violating these STOS or violating the law. If we find you have violated these STOS or any applicable law, we may immediately, without prior notice, issue a warning, temporarily suspend, indefinitely suspend or terminate your use of and access to My Portal - Dignity Health. (e) In the event of termination of your My Portal - Dignity Health account, we may delete and/or store, in our sole discretion, data associated with your use of My Portal - Dignity Health. We may also change, suspend or discontinue any aspect of My Portal - Dignity Health at any time for legally permissible reasons, including the availability of any web site feature, database, or content. If we suspend or discontinue your account, we will attempt to notify you at the email address you currently have on file with us. (f)If Dignity Health takes action to deny, restrict, suspend, disable or terminate your access to or use of My Portal - Dignity Health, and you wish to have that action reviewed, you may contact us at . 11. Changes to These Supplemental Terms of Service (STOS) WE MAY REVISE AND UPDATE THIS AGREEMENT FROM TIME TO TIME WITHOUT PRIOR NOTICE TO YOU. ANY CHANGES TO THE AGREEMENT WILL APPLY IMMEDIATELY UPON POSTING. YOU AGREE TO PERIODICALLY REVIEW THESE TERMS FOR SUCH CHANGES. YOUR AGREEMENT TO THESE REVISED SUPPLEMENTAL TERMS OF USE: If open a new account after April 29, 2021, or if you continue to use your My Portal - Dignity Health account after reading these Supplemental Terms of Service, you are agreeing to these Supplemental Terms of Service, revised as of April 29, 2021.
+ Website Accessibility
+ Copyrights We are committed to ensuring that our site is accessible to all users. We have attempted to implement features to improve the experience for individuals with disabilities. Some of these features are described below.
If you encounter any problems accessing this site, for help please call us at (844) 274-8497. The Website Services (or any portion of the Website Services) and all of the Content (excluding your User Content) including, text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, "look and feel" and software, is the property of us or our licensors, and are protected by United States and international copyright laws. Except as provided in the next paragraph, you are expressly prohibited from reproducing, duplicating, copying, publishing, selling or otherwise exploiting for any commercial purpose the Content, in whole or in part, for any reason, unless prior written consent is obtained from the copyright holder(s). Copyright 1996 to 2024. All rights reserved for all countries. You may use and view the Content for your personal use only, provided that such view and use is either within the Website Services or by manually downloading or printing certain of the Content. Any automated process or use of a bot for this purpose is strictly prohibited. Unless specifically authorized in writing by us, any other use of the Content, other than your User Content, is expressly prohibited. Otherwise, permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s). Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by us. + Notice of Information Practice (Arizona Only) |
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