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Who We Are Contact Us Last Updated: 9/6/2024
+ General Terms of Service
+ THIS IS YOUR BINDING CONTRACT WITH US
+ Website Privacy Notice Please read these TERMS OF SERVICE (TOS) carefully. Welcome to our website and online service, an online information and communications service, including but not limited to various functionality, blogs, subscription services, news, events, consumer login services and any other services provided on this website (collectively referred to as the "Website Services.") We make the Website Services available to you in exchange for your agreement with all of the terms and conditions below. The manager and operator of the Website Services are identified at the very top of this webpage and are variously referred to below as "we," "us," or "our." THE WEBSITE SERVICES ARE NOT MANAGED OR OPERATED BY THE HOSPITAL; IT HAS ITS OWN WEBSITE. Any person or entity accessing, using or subscribing to certain or all of the Website Services, either directly or indirectly is variously referred to as you or your. PLEASE READ CAREFULLY. THIS IS A BINDING CONTRACT WITH YOU. BY ACCESSING, USING OR SUBSCRIBING TO ANY OR ALL OF THE WEBSITE SERVICES, YOU ARE ACCEPTING ALL OF THESE TERMS AND CONDITIONS, (collectively referred to as the "Terms of Service" or "TOS.") THIS TOS INCLUDES ALL INFORMATION, NOTICES AND POLICIES, INCLUDING THE WEBSITE PRIVACY NOTICE AND ANY SUPPLEMENTAL TOS THAT MAY BE HYPERLINKLINKED WITHIN THE WEBSITE SERVICES, AS ALL OF THE TOS NOTICES TOGETHER GOVERN YOUR ACCESS AND SUBSCRIBTION TO OR USE OF THE WEBSITE SERVICES. PLEASE NOTE THAT SOME RELATED WEBSITES AND THEIR SERVICES (INCLUDING SPECIFIC FUNCTIONALITIES) MAY BE SUBJECT TO ADDITIONAL TERMS AND CONDITIONS. BY USING ANY RELATED WEBSITE, OR SUBSCRIBING TO OR USING ANY OF THE SERVICES ON THOSE WEBSITES, YOU ARE ACCEPTING ALL OF THE TERMS AND CONDITIONS THAT APPLY TO THOSE WEBSITES AND SERVICES. + NOTICES OF REVISIONS, CHANGES, AND UPDATES We may make changes to the Website Services and/or this TOS (including any information and policies linked to this TOS), at any time. When we make such changes and they modify how we use existing information about you, we will make reasonable efforts to notify you via any Website Services' account you may have with us or subscription email address that you have provided to us. Any such changes will become effective on the date of our posting the revised TOS on the Website Services, and will apply to both information about you we already have at the time of the change and any information about you provide us after the date of posting. The most recent date on which changes have been made to the TOS can be found at the top right corner of this website page. We encourage you to check regularly for updates to the TOS and to reread the terms and conditions in their entirety whenever there are updates. + THE WEBSITE SERVICES DO NOT PROVIDE MEDICAL ADVICE
The purpose of the Website Services are to support fundraising by our non-profit foundation and to help with its community outreach efforts. + ONLY ADULTS MAY ACCESS AND USE THE WEBSITE SERVICES
It is our policy that only adults (18 years of age and older) may access and use these Website Services. + NO GUARANTEE OF RELIABILITY OF CONTENT; NO RESPONSIBILITY FOR CONTENT ON EXTERNAL WEBSITES We strive to post information, content and materials on the Website Services (referred to as "Content" that is credible, accurate and up-to-date. However, we cannot guarantee that any of the Content provided through the Website Services is accurate or up-to-date or that the source of any Content is credible. We encourage you to submit any comments or concerns you have about any Content on the Website Services by contacting us via the Contact Us link at the top of this webpage. + About our Content and Product Endorsement Where Our Content Comes From The Content available through the Website Services is either (1) authored or produced by our staff, or (2) licensed from outside sources. No Responsibility for Linked Websites For informational purposes only, the Website Services may include hyperlinks to external websites with information about third party products and services. Because we have no control over such external websites, we are not responsible for the availability of such external websites, and we do not endorse and are not responsible for any content, advertising, products, services or other materials or information available from such external websites (referred to as "External Content" in these terms and conditions). In addition, we are not responsible for your use of, or reliance upon, any External Content. When you click on a hyperlink to an external website, we will advise that you are exiting the Website Services if its not obvious.
Endorsement of Products or Third Party Services. Our inclusion of specific products or services on the Website Services does not constitute or imply our recommendation or endorsement of such products or services unless specifically stated otherwise. Not all of the treatments or interventions described in this web site are available at our hospitals.
Content and conflict-Of-Interest Policy
To keep our Content free from bias, our conflict of interest policy ask that Content disclose to us any potential conflicts of interest they may have. Possible conflicts of interest include financial relationships or other affiliations with businesses or organizations that promote or sell products or services that are the subjects of the health information being considered. If we are made aware that such a conflict-of-interest exists or that there would be a reasonable perception by users that a conflict-of-interest could exist, the author may be excluded from contributing Content for that particular topic or asked to dislose such conflict at the end of the posted Content. + OUR AND YOUR SECURITY MEASURES
Protecting information provided by you is an important priority for us. In addition to applying confidentiality policies that govern access to and use of such information by our personnel, we have implemented security features and methods to protect your data in our information systems, including using session encryption and network firewalls, and monitoring for unauthorized access. But its important that you also take appropriate messures to secure your own computer or other device when on the Internet and only access the login sections of the Website Services when you are sure you have a secure computer and on a secure connection; using other peoples WiFi to connect to the WebSite Services may not be safe. + OUR RIGHTS TO USE CONTENT YOU SUBMIT TO THE WEBSITE SERVICES Some of the Website Services may allow you to submit content such as by posting messages, creating or modifying a home page, chatting, uploading files, inputting data, transmitting e-mail or engaging in any other form of communication ("User Content.") No compensation will be paid with respect to the use of User Content. We have no obligation to post or use any User Content you may provide and may remove any User Content at any time in our sole discretion. In addition, if you submit feedback or suggestions about the Website Services, we may use your feedback or suggestions without obligation or compensation to you.
Please review the WebSITE Privacy Policy for additional protections applicable to User Content. + OUR INTELLECTUAL PROPERTY RIGHTS; LICENSE TO USE WEBSITE SERVICES AND CONTENT, AND PROHIBITED CONDUCT Copyrights
The Website Services (or any portion of the Website Services) and all of the Content (excluding your User Content) including, text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, "look and feel" and software, is the property of us or our licensors, and are protected by United States and international copyright laws. Except as provided in the next paragraph, you are expressly prohibited from reproducing, duplicating, copying, publishing, selling or otherwise exploiting for any commercial purpose the Content, in whole or in part, for any reason, unless prior written consent is obtained from the copyright holder(s). Copyright 1996 to 2024. All rights reserved for all countries. You may use and view the Content for your personal use only, provided that such view and use is either within the Website Services or by manually downloading or printing certain of the Content. Any automated process or use of a bot for this purpose is strictly prohibited. Unless specifically authorized in writing by us, any other use of the Content, other than your User Content, is expressly prohibited. Otherwise, permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s). Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by us. Trademarks and Service Marks
The names, words, symbols, and graphics representing Dignity Health, HelloHumanKindness and Health Security Index, names of our facilities, our legal name, and any other trademarks so indicated are our trademarks and are protected by trademark laws of the United States and other countries. Other proprietary information may be designated through use of the TM, SM, or symbols. You may not use any of our logos or trademarks for any purpose, including, but not limited to, as metatags or in any other fashion which may create a false or misleading impression of affiliation or sponsorship with or by us.
+ DISCLAIMER OF WARRANTIES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE SERVICES IS AT YOUR OWN RISK THE WEBSITE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE SERVICES (INCLUDING HYPERLINKED WEBSITES), ARE BEING PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEITHER WE NOR ANY OTHER PERSON OR ENTITY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE SERVICES (INCLUDING HYPERLINKED WEBSITES). TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE CONTAINED IN THE SERVICES OR GIVEN BY US OR ANY OTHER PERSON OR ENTITY (INCLUDING, WITHOUT LIMITATION, OUR EMPLOYEES AND REPRESENTATIVES) SHALL CREATE A WARRANTY NOR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
+ LIMITATION OF LIABILITY THIS SECTION LIMITS OUR LIABILITY TO YOU.
UNDER NO CIRCUMSTANCES WHATSOEVER SHALL WE OR ANY OF OUR SPONSORS, MEMBERS, AFFILIATES, SUBSIDIARIES, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, SUCCESSORS OR ASSIGNS OR ANY OTHER RELATED PERSONS OR ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE SERVICES, ITS RELATED SERVICES AND PRODUCTS, CONTENT CONTAINED WITHIN THE WEBSITE SERVICES AND/OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE SERVICES, ITS RELATED SERVICES AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE WEBSITE SERVICES AND/OR THOSE SERVICES.
+ YOUR ARGEEMENT TO ARBITRATION AND WAIVER TO TRIAL BY JURY Binding Arbitration
Any dispute or claim relating in any way to your access to and use of the Website Services will be resolved by binding arbitration, rather than trial by jury, except that you may make claims in small claims court if your claims qualify and we may bring suit in court to enjoin infringement or other misuse of our intellectual property rights or to protect the privacy rights of another individual.
Waiver Of Right To Trial
You are agreeing to waive your right to trial by jury, and we are agreeing to waive our right to trial by jury (except to the extent expressly stated in the "Binding Arbitration" provision above). There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow this TOS as a court would.
How To Begin Arbitration Proceedings
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our address as posted on the Website Services, Attention: General Counsel. The arbitration will be conducted by the American Arbitration Association (referred to as "AAA") under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse such fees for claims totaling less than $250.00 unless the arbitrator determines the claims are frivolous. Likewise, we will not to seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You or we may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. + You Are Waiving Your Right to Bring A Claim As Part Of A Class Action YOU AGREE WITH US THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS action, CONSOLIDATED action OR REPRESENTATIVE ACTION. IF, FOR ANY REASON, ANY CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AGREE WITH US TO ONLY BRING YOUR CLAIM ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS action, CONSOLIDATED action OR REPRESENTATIVE ACTION.
+ OTHER LEGAL TERMS ASSIGNABILITY
Your right to use and access the Website Services is personal and specific to you, and you may not assign or transfer that right to any third party. We reserve the right to assign and transfer User Content and your data to a successor-in-interest or new owner if or when we, or a service we provide, are acquired in whole or in part by or merged with another entity or organization.
INVALIDITY OF A TERM OR CONDITION IN THIS TOS
If any of these conditions are deemed invalid, void or for any reason unenforceable, that condition shall be deemed removed and shall not affect the validity and enforceability of any remaining conditions. + QUESTIONS OR COMPLAINTS REGARDING THIS TOS If you have any questions, complaints or comments about this TOS, including your rights under it, you can reach us at the Contact Us link above or by U.S. mail at the address on the lower right corner of the front page of our website.
+ General Website Privacy Statement
+ Accessibility This Website Privacy Notice, which is part of our Terms of Service (TOS), describes how we protect your privacy as a user of our Website Services. We do not knowingly interact with patients who may be accessing or using these Website Services. Neither do we knowingly interact with minors. We do not sell or rent personally identifiable information received through your use of these Web Services. We share such information with third parties who are assisting us in providing these Web Services and then only under written obligations of confidentiality. The Website Services have security measures in place to help protect against the loss, misuse, or alteration of personally identifiable information under our control. Such measures include encryption of data during communication using 128-bit Secure Socket Layer (SSL), and using a secured messaging service when we communicate personally identifiable information between your electronic device and the Website Services. Even with these measures, the confidentiality of any communication or material transmitted to or from us via the Website Services by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the Contact Us link at the top of this webpage. If you have privacy or data security related questions, please feel free to contact the office identified at the end of this Website Privacy Notice. + Types of Consumer Data Collected and Used Site Visitor data Collecting and using personal information Web logs
To help us manage the Website Services, we maintain standard web logs that record data about visitors and customers who use this site and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the website you linked from, if any. If you sign on to Website Services to use our secured features, our web logs will also contain an individual identifier and show the services you have accessed. All web logs are stored securely and may only be accessed by our personnel supporting our Website Services. We web log information to help us better design for you various aspects of our Website Service, to identify popular features, to resolve user, hardware, and software problems, and to make the Website Services generally more useful to visitors. + Use of Email We may use a third-party vendor to help us manage some of our e-mail communications with you. While such a vendor may have access to email addresses, the vendor may never use them for any purpose other than to support our communication with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor's servers (although this process will be invisible to you) which will register that you've clicked on that link, and have visited our Website Services or opened our email to you. Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the "unsubscribe" information at the bottom of each such e-mail. If you have separately opted into or subscribed to different services on our Website Services and you subsequently wish to unsubscribe, you may need to also separately opt-out out of each service. + Use of Data related to evaluation of the Website Services
We will periodically ask users to complete surveys asking about their experiences with features of the Web site. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request in such surveys that users provide specific information about any medical condition. We use survey information for research and quality improvement purposes, including helping us to improve information and services offered through the Website Services. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and web log data may be stored for future research and evaluation. + Messages and transactions
Comments or questions sent to us using e-mail or secure messaging forms will be shared with our staff to address your concerns. We will archive your messages once we have made an effort to provide you with a complete and satisfactory response. + Credit card transactions If you provide us with your credit card number for donation, purchase or other payments, we will treat your credit card number in a secure manner. But your credit card number should never be entered into an unsecured webpage - a webpage is not secure if the URL or domain name does not begin with https://_________/ Not all webpages on the Website Services are intended to be secure, such as those that do not have input forms. Only provide a credit card number in the input box that we specifically designate. + No Children or Minors
We do not knowingly allow or solicit anyone under the age of 18 to access or use the Website Services. + Disclosures We may disclose personal information to any person or entity performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Personal information disclosed to vendors or contractors for our operational purposes may not be re-disclosed to others by such a vendor or contractor. We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of the Website Services and to take precautions against liability. + Opt-out If you make a request to receive information in an ongoing manner through the Website Services by providing your e-mail address (for example, requesting a subscription to one of our online publications), you can request to discontinue future mailings. Similarly, if you receive information about the Website Services through e-mail, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by e-mail will contain information about how to opt out. + CHANGES TO THIS NOTICE We may change our privacy practices from time to time. Changes will apply to current information about you, as well as new information after the change occurs. + QUESTIONS OR COMMENTS ABOUT THIS WEBSITE PRIVACY NOTICE You may contact the Dignity Health Privacy Office Hotline as follows: Telephone: 800-443-1986 Fax: 415-591-6279 Email: privacy.office@dignityhealth.org
+ Website Accessibility
+ Copyrights We are committed to ensuring that our site is accessible to all users. We have attempted to implement features to improve the experience for individuals with disabilities. Some of these features are described below.
If you encounter any problems accessing this site, for help please call us at (844) 274-8497. The Website Services (or any portion of the Website Services) and all of the Content (excluding your User Content) including, text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, "look and feel" and software, is the property of us or our licensors, and are protected by United States and international copyright laws. Except as provided in the next paragraph, you are expressly prohibited from reproducing, duplicating, copying, publishing, selling or otherwise exploiting for any commercial purpose the Content, in whole or in part, for any reason, unless prior written consent is obtained from the copyright holder(s). Copyright 1996 to 2024. All rights reserved for all countries. You may use and view the Content for your personal use only, provided that such view and use is either within the Website Services or by manually downloading or printing certain of the Content. Any automated process or use of a bot for this purpose is strictly prohibited. Unless specifically authorized in writing by us, any other use of the Content, other than your User Content, is expressly prohibited. Otherwise, permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s). Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by us. |
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